24/7 customer support

Effective Date: 03/14/2025

At SoleVibex, we are committed to providing excellent customer service, and we understand that our customers may need assistance at any time. That's why we offer 24/7 customer support to ensure that you always have the help you need, whenever you need it.

1. How to Contact Us

You can reach our customer support team anytime, day or night, through the following methods:

  • Email Support: [Insert your contact email]

    • Our email support team is available 24/7 to assist you with any inquiries or issues you may have. Expect a response within 24 hours.

  • Live Chat: [Insert link to live chat feature, if available]

    • For immediate assistance, you can chat with one of our customer support agents via our live chat feature. Available 24/7 on our website.

  • Phone Support: [Insert your contact phone number]

    • If you prefer to speak directly to a representative, you can call us anytime, 24/7. Please note that response times may vary depending on call volume.

  • Social Media: Reach us on our social media platforms [Insert social media links].

    • Our social media support team is available to answer your questions and assist you with any concerns via direct messages, anytime.

2. What We Can Help With

Our support team is here to assist you with the following:

  • Product inquiries and recommendations
  • Order tracking and status updates
  • Shipping and delivery questions
  • Returns, exchanges, and refunds
  • Account-related issues (e.g., password reset, account settings)
  • Technical support for website issues
  • Any other inquiries or concerns you may have

3. Response Times

  • Email Support: We aim to respond to all inquiries within 24 hours, but most inquiries will be answered much sooner.
  • Live Chat Support: Our live chat agents are available immediately to assist you with any urgent questions or issues.
  • Phone Support: Our team is available to take your call 24/7. In rare cases, during periods of high demand, you may be asked to leave a voicemail, and we will return your call as soon as possible.

4. FAQs and Self-Help Resources

Before reaching out to our support team, we encourage you to check out our FAQ section [Insert link to FAQ page], where you can find answers to common questions regarding products, orders, shipping, returns, and more. This can often help resolve your issue more quickly.

5. Emergency Support

In the case of an urgent issue, such as a problem with your order or shipping that requires immediate attention, please contact us via live chat or phone support for the fastest response.

6. Contact Us Anytime

No matter when you need us, SoleVibex is here to help. We strive to make your experience smooth and enjoyable, so don’t hesitate to reach out for support at any time.

Thank you for choosing SoleVibex!