30-day money-back guarantee.

Effective Date: 03/14/2025

At SoleVibex, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day money-back guarantee. Our goal is to make returns and exchanges as easy as possible for you.

1. Eligibility for Return and Refund

To be eligible for a return and refund, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be in new, unused condition and in its original packaging.
  • Items that have been worn, washed, or altered in any way are not eligible for a refund.
  • Please include the original receipt or proof of purchase with your return.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at [Insert contact email or phone number] to request a return authorization. Provide your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). This step ensures that your return is processed quickly and efficiently.

  3. Ship the Item(s): Pack the item(s) securely in their original packaging, along with the RA number. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered.

  4. Refund Processing: Once your returned item(s) are received and inspected, we will process your refund. Refunds will be credited to the original payment method used at checkout.

3. Refund Timing

Once your return is processed, you can expect your refund within 5–7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

4. Non-Refundable Items

Unfortunately, the following items are not eligible for a refund:

  • Sale items or clearance items (unless defective or damaged)
  • Gift cards
  • Personalized or custom products

5. Shipping Costs

  • Original Shipping: The cost of original shipping is non-refundable.
  • Return Shipping: The customer is responsible for the cost of return shipping, unless the item is defective or the return is due to an error on our part.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [Insert contact email or phone number]. We will either send you a replacement or issue a full refund, including the cost of return shipping.

7. Exchanges

If you would prefer to exchange an item for a different size, color, or product, please follow the same process as outlined for returns. Once we receive your returned item, we will send out the new item as soon as possible.

8. Contact Us

If you have any questions or need assistance with your return or refund, our customer support team is here to help:

  • Email: [Insert your contact email]
  • Phone: [Insert your contact phone number]

Thank you for choosing SoleVibex. We appreciate your business and are here to ensure you have a positive shopping experience!