shipping policy

Effective Date: 03/14/2025

Thank you for shopping at SoleVibex! We aim to provide our customers with fast and reliable shipping services. Below is an outline of our shipping policy to ensure you understand our process.

1. Shipping Methods and Delivery Time

We offer several shipping options depending on your location. Please note that delivery times may vary depending on the shipping method you choose, your location, and the availability of the products.

  • Standard Shipping: Estimated delivery time: 5–7 business days.
  • Expedited Shipping: Estimated delivery time: 2–4 business days.
  • Express Shipping: Estimated delivery time: 1–2 business days (Available for select locations).

Please note that all delivery times are estimated and may vary due to circumstances beyond our control, such as weather conditions, carrier delays, or customs processing.

2. Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of the items you order. The shipping cost will be shown at checkout before you complete your purchase.

We offer free standard shipping on orders over [Insert Amount] to [Insert Locations, e.g., within the U.S. or select regions]. For orders below this amount, shipping fees will apply, and the amount will be displayed at checkout.

3. Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • Please make sure that your shipping address is correct at checkout. We are not responsible for delays or misdeliveries caused by incorrect addresses.

4. International Shipping

We currently offer international shipping to [List of Countries or Regions]. International shipping times and costs vary by destination. Please note that international orders may be subject to customs duties, taxes, or fees upon arrival in your country. These charges are the responsibility of the customer and will be collected by the shipping carrier at the time of delivery.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to track the status of your shipment on the carrier's website. Please note that tracking information may not be immediately available after shipment.

6. Shipping Restrictions

Some items may have shipping restrictions due to the size, weight, or location. In such cases, you will be notified during the checkout process. If an item cannot be shipped to your location, we will offer you an alternative or issue a full refund.

7. Lost or Damaged Shipments

While we take every precaution to ensure your order reaches you safely, we are not responsible for packages that are lost or damaged during transit. However, if your package is damaged or lost, please contact us within 7 days of delivery, and we will assist you in resolving the issue. In some cases, we may require you to file a claim with the carrier.

8. Returns and Exchanges

For information about returns, exchanges, and refunds, please refer to our [Returns & Exchanges Policy].

9. Contact Us

If you have any questions or concerns about our shipping process, please reach out to our customer support team:

  • Email: infosolevibex@gmail.com